Terms of Service

1. Scope of 100% Remote Engineering Services

WebCare Pro provides specialized Linux system administration, web server performance optimization, zero-downtime website migrations, emergency malware removal, and ongoing technical maintenance. All services are performed 100% remotely via encrypted SSH, secure API tokens, and cloud control panels. We do not provide physical hardware maintenance, physical data center collocation, or physical goods delivery.

2. The Foundation of Integrity & Trust

By accessing or commissioning services provided by WebCare Pro, you agree to be bound by these Terms of Service. With over 10+ to 15 years of exceptional reputation on Upwork and a 100% Job Success Score across 680+ completed contracts, my business is built on transparency, reliability, predictable deliverables, and clear technical communication.

3. Strict Confidentiality & Non-Disclosure Protections

All client communications and diagnostic telemetry are strictly privileged. Whether we coordinate via WhatsApp (+8801322691090), Slack, Microsoft Teams, Upwork Workspaces, or email, all conversations, server logs, source files, and database records remain strictly confidential. Formal Non-Disclosure Agreements (NDAs) are available and gladly executed for corporate clients prior to receiving sensitive infrastructure credentials.

4. Client Access & Infrastructure Prerequisites

To perform migrations, server configurations, or malware remediation, the client agrees to provide necessary temporary administrative access (SSH keys, panel logins, DNS registrar permissions). Credentials should be shared securely via encrypted vaults. Once tasks are verified, clients are strongly advised to revoke temporary logins and rotate credentials.

5. Flat-Rate Pricing, Retainers & 'No Fix, No Charge' Policy

All service pricing is structured transparently with fixed quotes for discrete projects (migrations, speed tuning, hack cleanup) and predictable monthly retainers ($60/mo for website care, $80/mo for server management, starting from $400/mo for agency white-label tailored to infrastructure scale). For one-off emergency troubleshooting, WebCare Pro enforces a strict 'No Fix, No Charge' guarantee: if I cannot diagnose and resolve the underlying technical fault, you are not charged. Clients may engage directly via Upwork Escrow for milestone-based fund security, or via direct monthly corporate invoicing.

6. Service Level Agreements & Emergency Incident Response

Active retainer clients receive proactive 24/7 uptime monitoring (60-second polling) and expedited emergency incident response (under 15 minutes MTTR for critical origin downtime or severe server faults). For non-retainer ad-hoc inquiries, diagnostic triage begins within 1 to 3 hours during active operations.

7. Client Ownership of Deliverables & Intellectual Property

Clients retain 100% full, unencumbered ownership of all server configuration files, automation scripts, Nginx/Apache directives, database schema indexes, and website code generated during the intervention upon receipt of full payment. WebCare Pro claims zero ongoing licensing fees or proprietary locks on configurations deployed to client servers.

8. WebCare Pro AI Audit Tool & Open-Source Software Terms

WebCare Pro provides automated diagnostic tools including the public AI Readiness & GEO Audit Tool (/ai-audit), Competitor Benchmark (/ai-audit/compare), and Global Leaderboard (/ai-audit/benchmark). Use of these tools is subject to the following terms:

• Authorized Diagnostic Use: Users are permitted to audit websites they own, manage, or have legitimate interest in benchmarking. Automated high-concurrency crawling, intentional denial-of-service attempts, or bypassing server-side SSRF protections against the audit engine is strictly prohibited.
• Nature of Diagnostic Insights: All diagnostic metrics, crawler permission evaluations, GEO citations, and performance scores are automated approximations based on current search engine algorithms, robots.txt standards, and LLM indexing models. Findings are provided on an “as-is” advisory basis to guide optimization; WebCare Pro does not guarantee specific organic ranking positions or search engine citation placement.
• Opt-In Public Leaderboards: Submitting a domain to the public benchmark requires primary domain verification. Website owners may opt out or request deletion of cached public reports at any time by contacting hello@webcarespro.com.
• Open-Source & Docker Distribution: The AI Audit engine is distributed under open-source licenses on GitHub and Docker Hub (mirabba/wcp-ai-audit). Self-hosted deployments are operated entirely under the user's own infrastructure responsibility; WebCare Pro provides no warranty for self-hosted instances.

9. Termination & Retainer Cancellation Policy

Monthly maintenance retainers operate on a month-to-month basis with zero long-term lock-in contracts. Clients may cancel or pause their maintenance subscription at any time prior to the start of the next billing cycle with simple written notice via email or WhatsApp. No cancellation penalties or exit fees will ever apply.

10. Limitation of Liability & Independent Offsite Backup Policy

While WebCare Pro implements rigorous staging safeguards and verified pre-intervention filesystem and database snapshots prior to executing any server modifications, clients retain ultimate responsibility for overarching disaster recovery and independent offsite data archival. WebCare Pro shall not be held liable for indirect or consequential losses resulting from upstream cloud host outages (e.g. AWS, Hetzner, DigitalOcean global outages) or pre-existing unpatched zero-day vulnerabilities.

11. Direct Contract & Agency Partnership Inquiries

For questions regarding custom service level agreements, agency white-label support, or these Terms, contact Mir Alamin directly at hello@webcarespro.com or via phone/WhatsApp at +880 1322-691090.