Terms of Service
Clear, straightforward contractual terms backed by over 12+ years of professional excellence on Upwork across 650+ international projects.
Last updated: • Operational Status: Active & Verified
1. Scope of 100% Remote Engineering Services
WebCare Pro provides specialized Linux system administration, web server performance optimization, zero-downtime website migrations, emergency malware removal, and ongoing technical maintenance. All services are performed 100% remotely via encrypted SSH, secure API tokens, and cloud control panels. We do not provide physical hardware maintenance or physical goods delivery.
2. The Foundation of Integrity & Trust
By accessing or commissioning services provided by WebCare Pro, you agree to be bound by these Terms of Service. With over 12-15 years of exceptional reputation on Upwork and a 100% Job Success Score, my business is built on transparency, reliability, predictable deliverables, and clear communication.
3. Strict Confidentiality & Privileged Communications
All client communications and diagnostic telemetry are strictly privileged. Whether we coordinate via WhatsApp (+8801322691090), Slack, Microsoft Teams, Upwork Workspaces, or email, all conversations, server logs, source files, and database records remain strictly confidential. Formal Non-Disclosure Agreements (NDAs) are available and gladly executed for corporate clients upon request.
4. Client Access & Infrastructure Prerequisites
To perform migrations, server configurations, or malware remediation, the client agrees to provide necessary temporary administrative access (SSH keys, panel logins, DNS registrar permissions). Credentials should be shared securely via encrypted channels. Once tasks are verified, clients are strongly advised to revoke temporary logins and rotate credentials.
5. Flat-Rate Pricing, Retainers & Escrow Security
All service pricing is structured transparently with fixed quotes for discrete projects (migrations, speed tuning, hack cleanup) and predictable monthly retainers ($60/mo for website care, $80/mo for server management). Clients may engage directly via Upwork Escrow for milestone-based fund security, or via direct monthly corporate invoicing.
6. Service Level Agreements & Emergency Incident Response
Active retainer clients receive proactive monitoring and expedited emergency response (under 15 minutes for critical origin downtime or severe server faults). For non-retainer ad-hoc inquiries, diagnostic reviews are completed within 6 business hours.
7. Limitation of Liability & Backup Policies
While WebCare Pro implements rigorous staging safeguards and verified pre-intervention snapshots prior to executing server changes, clients retain ultimate responsibility for overarching disaster recovery and independent offsite data archival. WebCare Pro shall not be held liable for indirect or consequential losses resulting from third-party upstream cloud host outages or pre-existing unpatched software vulnerabilities.
8. Direct Contract Inquiries
For questions regarding custom service level agreements, agency partnerships, or these Terms, contact Mir Alamin directly at hello@webcarespro.com.